How to Place, Personalize, and Adjust Your Order

Can't find your answer? Email cs@usafashionlife.com.

How do I personalize my order (name, date, color)?

On products that offer personalization, simply enter your details in the personalization box before adding the item to your cart. Please double-check your spelling and information, as your item will be produced exactly as entered.

Can I change or cancel my order after placing it?

Yes — you can request changes or cancellations within 12 hours of placing your order, before production begins. Email cs@usafashionlife.com with your order number and the changes you'd like to make. Once production has started, we are unable to modify or cancel the order.

Will I get a preview or proof before my item is made?

No. Personalized items are created exactly according to the information you provide, so we do not send preview images or proofs. Please review all names, dates, and other details carefully before completing your purchase.

More questions? Visit our FAQ Hub.

Sizing, Materials & Care

Questions about sizing or product care? Email cs@usafashionlife.com — our team is happy to help.

How do I find the right size?

Every apparel product page includes a detailed size chart with exact measurements. We recommend checking it before placing your order. Our tees and hoodies fit true to size. If you prefer a more relaxed fit, consider sizing up.

How should I care for my apparel?

Machine wash cold, inside out, with similar colors. Hang dry or tumble dry on low heat. To help preserve the design, avoid ironing directly over the printed area.

How do I care for blankets, canvas & home decor?

• Blankets: Machine wash cold on a gentle cycle and tumble dry low.
• Canvas & Wall Art: Wipe gently with a dry or slightly damp cloth. Do not soak. Additional care instructions can be found on each product page.

Will the colors match what I see on screen?

We strive to display product colors as accurately as possible. However, screen settings and device displays may cause slight color variations. Every item is produced to meet our quality standards.

Can I personalize my item?

For products that offer personalization, enter your custom details in the personalization box before adding the item to your cart. Personalized products are created exactly as submitted, so please review all names, dates, and spelling carefully. Personalized items are Final Sale.

More questions? Visit our FAQ Hub.

Returns & Refunds

Because every item is made to order, our return policy is a little different. Here's a quick overview—please see our Refund Policy for full details.

What is your return policy?

Since every order is produced specifically for you, we can't accept returns or issue refunds for changes of mind or for selecting the wrong size, color, or product at checkout. If your item arrives damaged, defective, or incorrect, please email cs@usafashionlife.com within 7 days of delivery and include photos of the issue. We'll gladly replace the item or provide a full refund at no additional cost.

Are personalized items returnable?

Personalized products are Final Sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. Please review all personalization details carefully before placing your order.

Do you offer exchanges?

We do not offer direct exchanges. If your order qualifies due to a damaged, defective, or incorrect item, we'll either send a replacement or issue a refund. Please refer to our Refund Policy for complete information.

More questions? Visit our FAQ Hub.

Shipping & Delivery

Questions about shipping or delivery? Email cs@usafashionlife.com — we're here to help.

How long does shipping take?

Every order is made to order. Production typically takes 1–3 business days, followed by 3–5 business days for standard shipping within the United States. All orders include a tracking number.

How do I track my order?

You can track your order using our Track Order page with your order number and email address, or by clicking the tracking link included in your shipping confirmation email.

Do you ship internationally?

Yes! While the United States is our primary market, we ship worldwide at a flat shipping rate. International delivery typically takes 7–18 business days, depending on the destination and customs processing. Any customs duties, taxes, or import fees are the responsibility of the customer. Please see our Shipping Policy for full details.

My package is lost or arrived damaged — what should I do?

If your package arrives damaged or appears to be lost, please email cs@usafashionlife.com within 7 days of delivery and include photos of the product and packaging (if applicable). We'll gladly send a free replacement or issue a full refund—whichever you prefer.

More questions? Visit our FAQ Hub or read our full Shipping Policy.

Payments & Support

Questions? We're here to help. Email cs@usafashionlife.com anytime.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Every transaction is protected with SSL encryption, and we never store your payment card details.

How do I contact support?

You can reach us by emailing cs@usafashionlife.com or through our Contact page. Our support team responds within 24–48 business hours, Monday through Friday.

More questions? Visit our FAQ Hub.