Refund policy

USAFashionLife accepts claims for items with a manufacturing defect or an error on our side. This applies to both standard and personalized products.

Report an issue within 30 days

Contact support@usafashionlife.com within 30 days of receiving your order if your item has a manufacturing defect, arrives with an incorrect design or size due to our error, or has personalization that differs from the details you submitted.

Include your order number, a description of the issue, and clear photos showing the item and the problem. Keep the item and its packaging while we review your request.

What is not covered

We do not accept returns or exchanges for a change of mind, a size selected incorrectly by the customer, or spelling and artwork errors in details supplied by the customer when the item was produced as ordered. Please check the product's size chart and review your personalization before checkout.

Changes and cancellations: the first 4 hours

If you need to request a change or cancellation, email us immediately, within 4 hours of placing your order. Include your order number and the requested change. Please wait for our confirmation that your request has been accepted.

Orders enter production after 4 hours. After that point, we cannot accept changes or cancellations, or returns based on a change of mind. This cutoff does not affect claims for manufacturing defects or errors on our side reported within the 30-day window.

How we resolve an approved claim

Exchanges or replacements are available only for confirmed manufacturing defects or errors on our side. We will review the information you provide and confirm the resolution and any return instructions by email. Do not send an item back before contacting us for instructions. Refunds are not automatically offered under this exchange policy; any refund agreed with you or required by applicable law will be handled separately.

This policy does not limit any rights you may have under applicable consumer law.